Terms of Service

1. Agreement to these terms

Whiteboxx AI ("Whiteboxx", "we", "us", or "our") provides business software and services for evidence-backed research, AI-assisted analysis, agent workflows, connected sources, and related business operations.

By accessing or using the services, you agree to these Terms on behalf of yourself and, if you use the services for an organization, on behalf of that organization. If your organization has a signed master services agreement, order form, statement of work, data processing addendum, or similar written agreement with Whiteboxx, that agreement controls if it conflicts with these Terms.

2. The service

Whiteboxx may provide hosted software, APIs, interfaces, research workflows, professional services, reports, recommendations, evidence records, AI-assisted outputs, integrations, support, and related offerings. Specific commercial terms, fees, access rights, usage limits, deliverables, or support terms may be set out in an order, statement of work, or other written agreement.

Purchases and use are not contingent on future features, integrations, or functionality unless we expressly agree otherwise in writing.

3. Accounts and access

The services are intended for business users. You are responsible for maintaining the confidentiality of account credentials, complying with your organization's access rules, and ensuring that your use of the services is authorized.

Whiteboxx may use SSO, OIDC, identity-provider metadata, business email address, name, role, workspace membership, authentication records, and security logs to create, authenticate, authorize, administer, secure, and support user accounts.

4. Customer content and outputs

"Customer content" means prompts, briefs, messages, source selections, uploaded decks, documents, datasets, workflow inputs, connected-source content, agent configurations, and other materials submitted to or made available through the services by or for a customer. "Outputs" means reports, analyses, recommendations, summaries, generated content, evidence records, workflow artifacts, or other results produced through the services for a customer.

As between Whiteboxx and the customer, the customer retains rights in customer content and outputs, subject to pre-existing rights in underlying materials, Whiteboxx materials, third-party materials, and public-source materials included in or referenced by an output.

You grant Whiteboxx the limited right to use, host, copy, process, transmit, display, and create derivative works from customer content and outputs as needed to provide, secure, support, troubleshoot, evaluate, and improve the services for you or your organization; comply with law; prevent abuse; and enforce applicable agreements.

5. AI features

Whiteboxx uses AI models and related providers to support features such as summarization, classification, research planning, embeddings, agent behavior, report generation, and workflow assistance. Relevant prompts, workspace context, source excerpts, files, generated outputs, and technical metadata may be processed by those providers to deliver the requested feature.

Whiteboxx does not use customer content or outputs to train generalized AI models unless authorized by the customer or covered by a separate written agreement. Third-party AI providers may process data under their own service terms and our agreements with them.

AI outputs can be incomplete, inaccurate, outdated, or unsuitable for your intended use. You are responsible for reviewing outputs before relying on them.

6. Data boundary and prohibited sensitive data

The services are designed for business users, workspace materials, connected business sources, uploaded decks and documents, research materials, prompts, briefs, workflows, and outputs. They are not designed to ingest client, customer, consumer, vendor, patient, employee, applicant, household, or other third-party personal information.

You may not submit regulated or highly sensitive data unless Whiteboxx expressly permits it in a signed written agreement. Prohibited data includes protected health information, payment card data, government identifiers, children's data, biometric data, precise geolocation data, credentials, secrets, special-category personal information, and client/customer/vendor/consumer personal information. Limited account data used for login, authentication, authorization, workspace administration, support, and security is permitted.

Uploaded business decks, documents, briefs, and source materials are treated as confidential customer content, but you remain responsible for reviewing them before upload and removing prohibited sensitive data.

7. Acceptable use

You may use the services only for lawful business purposes and within the scope of your authorized access. You will not:

• violate law or third-party rights;
• submit unlawful, infringing, harmful, deceptive, malicious, or abusive content;
• submit prohibited sensitive data contrary to these Terms;
• reverse engineer the services or attempt to derive non-public source code, prompts, models, systems, or technology;
• bypass access controls, usage limits, security controls, or rate limits;
• probe, scan, disrupt, or interfere with the services or related infrastructure;
• resell, sublicense, or provide the services to third parties unless a written agreement permits it;
• use the services, Whiteboxx materials, or non-public outputs to build or train a competing product; or
• use the services for emergency, life-safety, regulated clinical, critical infrastructure, production-control, or business-critical operations unless a signed agreement expressly permits it.

8. Third-party services and materials

The services may rely on or interoperate with third-party models, hosting providers, storage providers, identity providers, connected services, APIs, public sources, licensed sources, or customer-authorized tools. We do not control third-party services and are not responsible for their changes, unavailability, errors, terms, rate limits, policies, or data quality.

You are responsible for complying with the terms and policies of third-party services you connect to or direct Whiteboxx to use.

9. Support and availability

Whiteboxx aims to operate a reliable hosted service and provide commercially reasonable support. Unless a signed agreement expressly states otherwise, we do not provide a fixed uptime percentage, service credit, disaster-recovery commitment, or business-critical availability warranty.

The services may be affected by maintenance, deployments, third-party provider outages, customer systems, customer identity providers, network issues, force majeure events, or other operational conditions.

10. Whiteboxx materials

Whiteboxx and its licensors retain all rights in the services, software, documentation, templates, tools, methods, methodologies, know-how, workflows, code, models, libraries, connectors, schemas, prompts, evaluation methods, designs, inventions, improvements, processes, usage data, generalized improvements, and related intellectual property.

No rights are granted except as expressly stated in these Terms or a signed written agreement. Feedback may be used by Whiteboxx without restriction or obligation, provided we do not disclose customer confidential information.

11. Confidentiality

Non-public customer content, non-public outputs, uploaded decks and documents, non-public workspace materials, and non-public commercial terms are treated as confidential. Whiteboxx will use confidential information only to provide, secure, support, troubleshoot, evaluate, improve, and administer the services; comply with law; prevent abuse; and as otherwise authorized by you or your organization.

12. Disclaimers

Except as expressly stated in a signed written agreement, the services, outputs, third-party materials, and website are provided "as is" and "as available." Whiteboxx disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

The services and outputs do not constitute legal, medical, financial, employment, credit, housing, insurance, healthcare, consumer eligibility, or other regulated professional advice or decisioning unless expressly agreed in a signed written agreement and supported by appropriate professional review.

13. Liability

To the maximum extent permitted by law, Whiteboxx will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, or loss of data.

Unless a signed written agreement states otherwise, Whiteboxx's total cumulative liability for claims arising out of or relating to the services or these Terms will not exceed the greater of the amounts paid by you or your organization to Whiteboxx for the affected services during the twelve months before the event giving rise to liability, or one hundred U.S. dollars.

14. Suspension and termination

Whiteboxx may suspend or limit access, remove or quarantine content, require deletion or remediation, or terminate access if we reasonably believe you violated these Terms, created a security or legal risk, submitted prohibited sensitive data, failed to pay undisputed amounts, or used the services outside the authorized scope.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of or relating to these Terms, unless a signed written agreement states otherwise.

16. Changes and contact

We may update these Terms from time to time. Unless otherwise stated, updates apply when posted. If you continue using the services after updated Terms are posted, you accept the updated Terms.

Legal contact:
Whiteboxx AI
info@whiteboxx.ai